Shipping & Delivery

Where we ship

Europe, United Kingdom, Norway.

Order processing

  • Handling time: up to 24 hours on business days (Mon–Fri, excluding public holidays).
  • Orders placed after 12:00 CET are processed the next business day.
  • A tracking number will be e-mailed once your order is dispatched.

Transit times & rates

Times below are in business days and exclude customs clearance and public holidays.

EuropeStandard 5–8 • Priority 2–4

Price (both methods currently the same):

1 kit — 16 EUR • 2 — 25 EUR • 3 — 29 EUR • 4 — 34 EUR • 5 — 40 EUR

Norway — 3–5

1 — 399 NOK • 2 — 483 NOK

Limit: up to 2 kits per order.

Duties & taxes (DAP)

  • For non-EU destinations, shipments are sent DAP (Delivered At Place): import duties, taxes and fees are payable by the recipient.
  • For EU destinations, prices typically include VAT, unless stated otherwise at checkout.
  • Local customs processing times are outside our control.

Addresses & changes

  • Courier delivery may not be available to P.O. Boxes or certain military addresses.
    Provide a complete and accurate address.
  • Address changes are possible before handover to the carrier; after handover, re-routing (if allowed by the carrier) may incur a fee.

Failed delivery & returns

  • After 1–2 delivery attempts, the parcel may be taken to a pickup point or returned to sender.
  • Re-shipments and refunds of shipping fees depend on the cause (incorrect address, refusal to pay duties, storage expired, etc.).

Damages & lost parcels

  • If your parcel arrives damaged, note it with the courier and e-mail us within 48 hours with photos (outer box, label, contents).
  • If tracking stalls for 72+ hours or the parcel appears lost, e-mail support@mozix.store and we’ll open a carrier investigation.

Holidays, peak volumes & force majeure

Seasonal peaks and public holidays may extend transit times. Weather events, air traffic issues and customs inspections can also cause delays.


Note for Europe: Standard and Priority currently have the same promotional price. Rates may change.